Questions about Smoofl?

At the moment, orders placed on smoofl.com can only be delivered within Belgium. We are working on reopening shipping to more European countries.

Not directly from our webshop for now. Smoofl is available through pet shops and online retailers in several countries, so you may still be able to find our products locally.

Orders are normally delivered within 1–3 working days after dispatch. During particularly busy periods, delivery can take a little longer.

Yes. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available from the carrier.

Contact us as soon as possible. If your order has not yet been prepared or handed to the carrier, we will do our best to make the change.

First check your spam or junk folder and make sure you used the correct email address when ordering. If you still can’t find the email, contact us and we’ll check your order.

You can contact the retailer where you bought the product or contact Smoofl directly for a product question. Please keep the packaging and batch number, as this helps us investigate quickly.

Smoofl Bone Broth Gummies are daily dog supplements in an easy treat format, built around bone broth and carefully selected functional ingredients. Each gummy is designed for an everyday need such as vitality, dental care or mobility.

Bone broth has become a popular superfood ingredient in both human and dog nutrition. It is naturally savoury, protein-rich and makes a great base for a daily functional treat. In Smoofl Bone Broth Gummies, it is combined with collagen-rich gelatine, prebiotics and ingredients selected for a specific everyday need.

A Smoofl Bone Broth Gummy turns a daily functional routine into a treat moment. There is no measuring, mixing or hiding tablets in food — just one easy chew per day.

They are functional complementary dog treats made with ingredients commonly found in dog supplements. They are designed to fit naturally into a daily supplement routine.

Because a daily routine should be easy to keep up. A Smoofl Bone Broth Gummy is given like a treat, with no measuring, mixing or hiding tablets in food.

Vitality combines bone broth with acerola for everyday vitality.
Dental combines bone broth with Ascophyllum nodosum and parsley for daily oral care.
Mobility combines bone broth with green-lipped mussel for everyday mobility support.

Smoofl Bone Broth Gummies are designed as a simple one-a-day functional treat. Follow the feeding instructions on the individual product.

Smoofl Puffed Rice Treats are light, crunchy dog treats built around puffed rice. Puffing makes the rice light and airy, so dogs get a satisfying, full-size treat without a large or heavy portion.

Puffed rice is light, crunchy and easy to digest. Its airy structure gives a treat much more volume without adding a lot of weight, making it a great base for everyday rewards.

Both start with the same light, crunchy puffed-rice base. Dog Chips combine it with a single animal protein and contain around 4 kcal per chip. Dog Pops pair puffed rice with more functional ingredients such as mushroom, rosemary, algae, salmon oil or cricket protein.

Choose Dog Chips if you want a simple, light everyday reward with an animal protein. Choose Dog Pops if you want the same light, crunchy format with more ingredient-led, functional recipes.

Smoofl Dog Ice is a DIY frozen dog treat mix. Add water, mix, pour into a mould and freeze for an easy cooling treat made especially for dogs.

Mix one sachet of Smoofl Dog Ice with the recommended amount of water until the mixture is nice and thick. Fill the mould, add the edible sticks and freeze until completely solid.

As a simple guide, choose XS for dogs under 10 kg, S for dogs around 10–15 kg, M for dogs around 15–20 kg and L for dogs over 20 kg.

One sachet of Smoofl Dog Ice makes 9 XS treats, 5 S treats, 4 M treats or 3 L treats, depending on the mould size.

The small slit is intentional and is not a production fault. It is part of the mould design and helps you push the frozen Dog Ice out more easily. Mix the Dog Ice until it is nice and thick before filling the mould so it stays neatly in place.

Yes. Smoofl moulds are made from thick, durable silicone and are dishwasher safe. They are designed to be reused year after year.

Yes. Smoofl silicone moulds are oven safe up to 180°C and dishwasher safe.

Yes. Smoofl Chew Sticks are fully edible, so your dog can eat the complete frozen treat, stick included.

Yes. Each Smoofl Dog Ice cup comes with 10 edible Chew Sticks, so you have everything you need to make your frozen treats. The sticks can also be given on their own as a small chew.

Yes. Smoofl Chew Sticks can also be given on their own as a small chew or reward. They are a grain and gluten free mini chew stick.

Smoofl Dog Ice can be introduced from around 4 months of age. Introduce new treats gradually, especially with puppies.

For best quality, use prepared Smoofl Dog Ice within around 14 days and keep it frozen until serving.